APA (7e ed.) Bronvermelding
ebrary, Inc. (2003). Service quality: An Emerald guide. Emerald Group Publishing.
Chicago (17e ed.) Bronvermelding
ebrary, Inc. Service Quality: An Emerald Guide. Bradford, England: Emerald Group Publishing, 2003.
MLA (9e ed.) Bronvermelding
ebrary, Inc. Service Quality: An Emerald Guide. Emerald Group Publishing, 2003.
Let op: Deze citaties zijn niet altijd 100% accuraat.