ebrary, Inc, Motwani, J. G., & Sower, V. E. (2006). Benchmarking in services. Emerald Group Publishing.
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Citação norma Chicago
ebrary, Inc, Jaideep G. Motwani, and Victor E. Sower. Benchmarking in Services. Bradford, England: Emerald Group Publishing, 2006.
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Citação norma MLA
ebrary, Inc, et al. Benchmarking in Services. Emerald Group Publishing, 2006.
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Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.