Selling to anyone over the phone

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Detalhes bibliográficos
Autor principal: Walkup, Renee P., 1957-
Autor Corporativo: ebrary, Inc
Outros Autores: McKee, Sandra L., 1952-
Formato: Recurso Electrónico livro electrónico
Idioma:inglês
Publicado em: New York : AMACOM, c2006.
Assuntos:
Acesso em linha:An electronic book accessible through the World Wide Web; click to view
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Sumário:
  • Polishing your phone sales tools
  • The playing process
  • Identifying personality types over the phone
  • Getting gatekeepers to work for you
  • Planning and tracking
  • Setting up for success
  • Listening through the words
  • Asking high-value questions
  • Selling through objections
  • Negotiating the close.