APA (7th ed.) Zitazioa
Evenson, R. (2005). Customer service training 101: Quick and easy techniques that get great results. AMACOM.
Chicago Style (17th ed.) Zitazioa
Evenson, Renee. Customer Service Training 101: Quick and Easy Techniques That Get Great Results. New York: AMACOM, 2005.
MLA (9th ed.) Zitazioa
Evenson, Renee. Customer Service Training 101: Quick and Easy Techniques That Get Great Results. AMACOM, 2005.
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