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The real-time contact center

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Bibliografiske detaljer
Hovedforfatter:	Fluss, Donna
Institution som forfatter:	ebrary, Inc
Format:	Electronisk eBog
Sprog:	engelsk
Udgivet:	New York, NY : AMACOM Books, c2005.
Udgivelse:	1st ed.
Fag:	Call centers > Management. Call centers > Computer network resources. Customer services > Management. Electronic books.
Online adgang:	An electronic book accessible through the World Wide Web; click to view
Tags:	Tilføj Tag Ingen Tags, Vær først til at tagge denne postø!

Lignende værker

The real-time contact center
af: Fluss, Donna
Udgivet: (2005)

Observing and registering emotional satisfaction of customer contacts for customer satisfaction & loyalty /
af: Güngör, Hüseyin
Udgivet: (2007)

Observing and registering emotional satisfaction of customer contacts for customer satisfaction & loyalty /
af: Güngör, Hüseyin
Udgivet: (2007)

Call center performance enhancement using simulation and modeling
af: Anton, Jon
Udgivet: (1999)

Call center performance enhancement using simulation and modeling
af: Anton, Jon
Udgivet: (1999)

Cases in call center management great ideas (th)at work /
af: Feinberg, Richard, 1950-
Udgivet: (2005)

Cases in call center management great ideas (th)at work /
af: Feinberg, Richard, 1950-
Udgivet: (2005)

Callcenter aus der Perspektive des Datenschutzes Rechtlicher Rahmen und Gestaltungsvorschlage fur ein auto matisiertes Gesprachsmanagement-System /
af: Hoss, Dennis
Udgivet: (2012)

Callcenter aus der Perspektive des Datenschutzes Rechtlicher Rahmen und Gestaltungsvorschlage fur ein auto matisiertes Gesprachsmanagement-System /
af: Hoss, Dennis
Udgivet: (2012)

Wake up your call center how to be a better call center agent /
af: D'Ausilio, Rosanne, 1941-
Udgivet: (2005)

Wake up your call center how to be a better call center agent /
af: D'Ausilio, Rosanne, 1941-
Udgivet: (2005)

Management practices for successful call centres in Kenya /
af: Kimama, Patricia
Udgivet: (2010)

Management practices for successful call centres in Kenya /
af: Kimama, Patricia
Udgivet: (2010)

A nation on the line : call center as postcolonial predicaments in the Philippines /
af: Padios, Jan M.
Udgivet: (2018)

A nation on the line : call center as postcolonial predicaments in the Philippines /
af: Padios, Jan M.
Udgivet: (2018)

Relationship between business process outsourcing and employee motivation a case of call centers international, Kenya
Udgivet: (2022)

The effect of call centers on bank performance in Kenya : a case study of Barclays Bank Kenya /
af: Onyango, Francis Otieno
Udgivet: (2013)

The effect of call centers on bank performance in Kenya : a case study of Barclays Bank Kenya /
af: Onyango, Francis Otieno
Udgivet: (2013)

Call center benchmarking how good is "good enough" /
af: Anton, Jon
Udgivet: (2000)

Call center benchmarking how good is "good enough" /
af: Anton, Jon
Udgivet: (2000)

Strategic Retail Management Text and International Cases /
af: Zentes, Joachim
Udgivet: (2012)

Strategic Retail Management Text and International Cases /
af: Zentes, Joachim
Udgivet: (2012)

Outsourcing and service work in the new economy the case of call centres in Mexico City /
af: Alvarez-Galvan, Jose-Luis
Udgivet: (2012)

Outsourcing and service work in the new economy the case of call centres in Mexico City /
af: Alvarez-Galvan, Jose-Luis
Udgivet: (2012)

Sales Excellence Systematic Sales Management /
af: Homburg, Christian
Udgivet: (2012)

Sales Excellence Systematic Sales Management /
af: Homburg, Christian
Udgivet: (2012)

Geac System21 commerce.connect implementation on the IBM eserver iSeries server /
Udgivet: (2002)

Geac System21 commerce.connect implementation on the IBM eserver iSeries server /
Udgivet: (2002)

The language of outsourced call centers a corpus-based study of cross-cultural interaction /
af: Friginal, Eric
Udgivet: (2009)

The language of outsourced call centers a corpus-based study of cross-cultural interaction /
af: Friginal, Eric
Udgivet: (2009)

A Nation on the Line : Call Centers as Postcolonial Predicaments in the Philippines /
af: Padios, Jan M., 1979-
Udgivet: (2018)

A Nation on the Line : Call Centers as Postcolonial Predicaments in the Philippines /
af: Padios, Jan M., 1979-
Udgivet: (2018)

Winter carnival in a western town identity, change, and the good of the community /
af: Gabbert, Lisa
Udgivet: (2011)

Winter carnival in a western town identity, change, and the good of the community /
af: Gabbert, Lisa
Udgivet: (2011)

Disintegrating democracy at work labor unions and the future of good jobs in the service economy /
af: Doellgast, Virginia Lee, 1976-
Udgivet: (2012)

Disintegrating democracy at work labor unions and the future of good jobs in the service economy /
af: Doellgast, Virginia Lee, 1976-
Udgivet: (2012)

Microsoft system center 2012 service manager cookbook
af: Erskine, Samuel
Udgivet: (2012)

Microsoft system center 2012 service manager cookbook
af: Erskine, Samuel
Udgivet: (2012)

Working the night shift women in India's call center industry /
af: Patel, Reena, 1970-
Udgivet: (2010)

Working the night shift women in India's call center industry /
af: Patel, Reena, 1970-
Udgivet: (2010)