Fluss, D. (2005). The real-time contact center. AMACOM Books.
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Chicago Style (17th ed.) Citation
Fluss, Donna. The Real-time Contact Center. New York, NY: AMACOM Books, 2005.
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MLA引文
Fluss, Donna. The Real-time Contact Center. AMACOM Books, 2005.
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警告：這些引文格式不一定是100％准確.