Duening, T. N., & Click, R. L. (2005). Essentials of business process outsourcing. John Wiley & Sons.
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Citação norma Chicago
Duening, Thomas N., and Rick L. Click. Essentials of Business Process Outsourcing. Hoboken, N.J.: John Wiley & Sons, 2005.
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Citação norma MLA
Duening, Thomas N., and Rick L. Click. Essentials of Business Process Outsourcing. John Wiley & Sons, 2005.
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Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.