Graham, B. B. (2004). Detail process charting: Speaking the language of process. Wiley.
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Citação norma Chicago
Graham, Ben B. Detail Process Charting: Speaking the Language of Process. Hoboken, N.J.: Wiley, 2004.
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Citação norma MLA
Graham, Ben B. Detail Process Charting: Speaking the Language of Process. Wiley, 2004.
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Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.