APA (7th ed.) Citation

International Business Machines Corporation. International Technical Support Organization, ebrary, Inc, & Moeller, M. (2003). Measuring e-business Web usage, performance, and availability. IBM, International Technical Support Organization.

Chicago Style (17th ed.) Citation

International Business Machines Corporation. International Technical Support Organization, Inc ebrary, and Morten Moeller. Measuring E-business Web Usage, Performance, and Availability. Austin, TX: IBM, International Technical Support Organization, 2003.

MLA (9th ed.) Citation

International Business Machines Corporation. International Technical Support Organization, et al. Measuring E-business Web Usage, Performance, and Availability. IBM, International Technical Support Organization, 2003.