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Чикаго-гийн эшлэл (17 дахь хэвлэлт)International Business Machines Corporation. International Technical Support Organization, Inc ebrary, ба Edson Manoel. Service Level Management Using IBM Tivoli Service Level Advisor and Tivoli Business Systems Manager. Austin, TX: IBM, International Technical Support Organization, 2004.
MLA -ийн эшлэл (9 дэх хэвлэлт)International Business Machines Corporation. International Technical Support Organization, et al. Service Level Management Using IBM Tivoli Service Level Advisor and Tivoli Business Systems Manager. IBM, International Technical Support Organization, 2004.