International Business Machines Corporation. International Technical Support Organization, ebrary, Inc, & Manoel, E. (2004). Service level management using IBM Tivoli Service Level Advisor and Tivoli Business Systems Manager. IBM, International Technical Support Organization.
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Tohutoru Kātū Chicago (17th ed.)
International Business Machines Corporation. International Technical Support Organization, Inc ebrary, me Edson Manoel. Service Level Management Using IBM Tivoli Service Level Advisor and Tivoli Business Systems Manager. Austin, TX: IBM, International Technical Support Organization, 2004.
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Tohutoro MLA (9th ed.)
International Business Machines Corporation. International Technical Support Organization, et al. Service Level Management Using IBM Tivoli Service Level Advisor and Tivoli Business Systems Manager. IBM, International Technical Support Organization, 2004.
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