International Business Machines Corporation. International Technical Support Organization, ebrary, Inc, & Bierds, B. (2004). The software deployment mystery...solved!: A customer guide (3rd ed.). IBM, International Technical Support Organization.
Chicago-viite (17. p.)International Business Machines Corporation. International Technical Support Organization, Inc ebrary, ja Bill Bierds. The Software Deployment Mystery...solved!: A Customer Guide. 3rd ed. Rochester, MN: IBM, International Technical Support Organization, 2004.
MLA-viite (9. p.)International Business Machines Corporation. International Technical Support Organization, et al. The Software Deployment Mystery...solved!: A Customer Guide. 3rd ed. IBM, International Technical Support Organization, 2004.