APA citiranje
Anton, J., Bapat, V., & Hall, B. (1999). Call center performance enhancement using simulation and modeling. Ichor Business Books.
Chicago Style (17th ed.) Citation
Anton, Jon, Vivek Bapat, and Bill Hall. Call Center Performance Enhancement Using Simulation and Modeling. West Lafayette, Ind.: Ichor Business Books, 1999.
MLA citiranje
Anton, Jon, et al. Call Center Performance Enhancement Using Simulation and Modeling. Ichor Business Books, 1999.
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