APA način citiranja (7. izdanje)
Anton, J., Bapat, V., & Hall, B. (1999). Call center performance enhancement using simulation and modeling. Ichor Business Books.
Čikaški stil citiranja (17. izdanje)
Anton, Jon, Vivek Bapat, i Bill Hall. Call Center Performance Enhancement Using Simulation and Modeling. West Lafayette, Ind.: Ichor Business Books, 1999.
MLA način citiranja (9. izdanje)
Anton, Jon, et al. Call Center Performance Enhancement Using Simulation and Modeling. Ichor Business Books, 1999.
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