Citazione Stile APA (7a Edizione)
Anton, J., Bapat, V., & Hall, B. (1999). Call center performance enhancement using simulation and modeling. Ichor Business Books.
Citazione stile Chigago Style (17a edizione)
Anton, Jon, Vivek Bapat, e Bill Hall. Call Center Performance Enhancement Using Simulation and Modeling. West Lafayette, Ind.: Ichor Business Books, 1999.
Citatione MLA (9a ed.)
Anton, Jon, et al. Call Center Performance Enhancement Using Simulation and Modeling. Ichor Business Books, 1999.
Attenzione: Queste citazioni potrebbero non essere precise al 100%.