APA (7. basım) Alıntı
Anton, J., Bapat, V., & Hall, B. (1999). Call center performance enhancement using simulation and modeling. Ichor Business Books.
Chicago Style (17. basım) Atıf
Anton, Jon, Vivek Bapat, ve Bill Hall. Call Center Performance Enhancement Using Simulation and Modeling. West Lafayette, Ind.: Ichor Business Books, 1999.
MLA (9th ed.) Atıf
Anton, Jon, et al. Call Center Performance Enhancement Using Simulation and Modeling. Ichor Business Books, 1999.
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