APA (7th ed.) Citation

Anton, J., Bapat, V., & Hall, B. (1999). Call center performance enhancement using simulation and modeling. Ichor Business Books.

Chicago Style (17th ed.) Citation

Anton, Jon, Vivek Bapat, and Bill Hall. Call Center Performance Enhancement Using Simulation and Modeling. West Lafayette, Ind.: Ichor Business Books, 1999.

MLA (9th ed.) Citation

Anton, Jon, et al. Call Center Performance Enhancement Using Simulation and Modeling. Ichor Business Books, 1999.