Tohutoro APA (7th ed.)
Gilmore, A. (2003). Services marketing and management. Sage Publications.
Tohutoru Kātū Chicago (17th ed.)
Gilmore, Audrey. Services Marketing and Management. London ; Thousand Oaks, Calif.: Sage Publications, 2003.
Tohutoro MLA (9th ed.)
Gilmore, Audrey. Services Marketing and Management. Sage Publications, 2003.
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