APA (7th ed.) Zitazioa
Gilmore, A. (2003). Services marketing and management. Sage Publications.
Chicago Style (17th ed.) Zitazioa
Gilmore, Audrey. Services Marketing and Management. London ; Thousand Oaks, Calif.: Sage Publications, 2003.
MLA (9th ed.) Zitazioa
Gilmore, Audrey. Services Marketing and Management. Sage Publications, 2003.
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