APA (7th ed.) Citation
Cross, K. F. (2004). Quick hits: 10 key surgical strike actions to improve business process performance. American Management Association.
Chicago Style (17th ed.) Citation
Cross, Kelvin F. Quick Hits: 10 Key Surgical Strike Actions to Improve Business Process Performance. New York: American Management Association, 2004.
MLA (9th ed.) Citation
Cross, Kelvin F. Quick Hits: 10 Key Surgical Strike Actions to Improve Business Process Performance. American Management Association, 2004.
Warning: These citations may not always be 100% accurate.