Cross, K. F. (2004). Quick hits: 10 key surgical strike actions to improve business process performance. American Management Association.
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Citação norma Chicago
Cross, Kelvin F. Quick Hits: 10 Key Surgical Strike Actions to Improve Business Process Performance. New York: American Management Association, 2004.
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Citação norma MLA
Cross, Kelvin F. Quick Hits: 10 Key Surgical Strike Actions to Improve Business Process Performance. American Management Association, 2004.
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Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.