Horn, A. (2004). Face it: Recognizing and conquering the hidden fear that drives all conflict at work. American Management Association.
Citação do estilo Chicago (17ª ed.)Horn, Art. Face It: Recognizing and Conquering the Hidden Fear That Drives All Conflict at Work. New York: American Management Association, 2004.
Citação MLA (9ª ed.)Horn, Art. Face It: Recognizing and Conquering the Hidden Fear That Drives All Conflict at Work. American Management Association, 2004.
Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.