APA(7版)引用形式

Roberts-Phelps, G. (2001). Customer relationship management: How to turn a good business into a great one! Hawksmere.

Chicagoスタイル(17版)引用形式

Roberts-Phelps, Graham. Customer Relationship Management: How to Turn a Good Business into a Great One! London: Hawksmere, 2001.

MLA(9版)引用形式

Roberts-Phelps, Graham. Customer Relationship Management: How to Turn a Good Business into a Great One! Hawksmere, 2001.

警告: この引用は必ずしも正確ではありません.