APA (7th ed.) Citation

Roberts-Phelps, G. (2001). Customer relationship management: How to turn a good business into a great one! Hawksmere.

Chicago Style (17th ed.) Citation

Roberts-Phelps, Graham. Customer Relationship Management: How to Turn a Good Business into a Great One! London: Hawksmere, 2001.

MLA (9th ed.) Citation

Roberts-Phelps, Graham. Customer Relationship Management: How to Turn a Good Business into a Great One! Hawksmere, 2001.

Warning: These citations may not always be 100% accurate.