Williams, C., & Buswell, J. (2003). Service quality in leisure and tourism. CABI Pub..
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Citação norma Chicago
Williams, Christine, and John Buswell. Service Quality in Leisure and Tourism. Wallingford, Oxon, UK ; Cambridge, MA: CABI Pub., 2003.
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Citação norma MLA
Williams, Christine, and John Buswell. Service Quality in Leisure and Tourism. CABI Pub., 2003.
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Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.