rdf-syntax-grammar
mods:
  schema location: http://www.loc.gov/mods/v3 http://www.loc.gov/standards/mods/v3/mods-3-2.xsd
  title info:
    title: Customer satisfaction
    sub title: practical tools for building important relationships
  name:
    name part: Scott, Dru.
    role:
      role term: creator
  name:
    name part: ebrary, Inc
  type of resource: text
  genre: bibliography
  genre: Electronic books.
  origin info:
    place:
      place term: cau
    place:
      place term: Menlo Park, Calif
    publisher: Crisp Publications
    date issued: c2000
    date issued: 2000
    edition: 3rd ed.
    issuance: monographic
  language:
    language term: eng
  physical description:
    form: electronic
    form: electronic resource
    form: remote
    extent: viii, 118 p. : ill.
  note: Dru Scott.
  note: Electronic reproduction. Palo Alto, Calif. : ebrary, 2013. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.
  note: Includes bibliographical references.
  subject:
    topic: Consumer satisfaction
  subject:
    topic: Customer relations
  classification: HF5415.335 .S38 2000eb
  classification: 658.8/343
  related item:
    title info:
      title: Fifty-Minute series
  identifier: 1560525231
  identifier: 98074646
  identifier: http://site.ebrary.com/lib/daystar/Doc
  record info:
    record content source: CaPaEBR
    record creation date: 981113
    record change date: 20171002053658.0
    record identifier: 0000073744