Стиль цитування APA (7-ме видання)

Scott, D. (2000). Customer satisfaction: Practical tools for building important relationships (3rd ed.). Crisp Publications.

Чикаго стиль цитування (17-те видання)

Scott, Dru. Customer Satisfaction: Practical Tools for Building Important Relationships. 3rd ed. Menlo Park, Calif.: Crisp Publications, 2000.

Стиль цитування MLA (9-ме видання)

Scott, Dru. Customer Satisfaction: Practical Tools for Building Important Relationships. 3rd ed. Crisp Publications, 2000.