APA-Zitierstil (7. Ausg.)
Scott, D. (2000). Customer satisfaction: Practical tools for building important relationships (3rd ed.). Crisp Publications.
Chicago-Zitierstil (17. Ausg.)
Scott, Dru. Customer Satisfaction: Practical Tools for Building Important Relationships. 3rd ed. Menlo Park, Calif.: Crisp Publications, 2000.
MLA-Zitierstil (9. Ausg.)
Scott, Dru. Customer Satisfaction: Practical Tools for Building Important Relationships. 3rd ed. Crisp Publications, 2000.
Achtung: Diese Zitate sind unter Umständen nicht zu 100% korrekt.