APA引文

Gerson, R. F. (1998). Beyond customer service, revised (Rev. ed.). Crisp Publications.

Chicago Style (17th ed.) Citation

Gerson, Richard F. Beyond Customer Service, Revised. Rev. ed. Menlo Park, Calif.: Crisp Publications, 1998.

MLA引文

Gerson, Richard F. Beyond Customer Service, Revised. Rev. ed. Crisp Publications, 1998.

警告：這些引文格式不一定是100％准確.