APA (7. basım) Alıntı

Gerson, R. F. (1998). Beyond customer service, revised (Rev. ed.). Crisp Publications.

Chicago Style (17. basım) Atıf

Gerson, Richard F. Beyond Customer Service, Revised. Rev. ed. Menlo Park, Calif.: Crisp Publications, 1998.

MLA (9th ed.) Atıf

Gerson, Richard F. Beyond Customer Service, Revised. Rev. ed. Crisp Publications, 1998.