APA citiranje

Gerson, R. F. (1998). Beyond customer service, revised (Rev. ed.). Crisp Publications.

Chicago Style (17th ed.) Citation

Gerson, Richard F. Beyond Customer Service, Revised. Rev. ed. Menlo Park, Calif.: Crisp Publications, 1998.

MLA citiranje

Gerson, Richard F. Beyond Customer Service, Revised. Rev. ed. Crisp Publications, 1998.