APA način citiranja (7. izdanje)

Flanigan, E. (1995). Process improvement: Enhancing your organization's effectiveness. Crisp.

Čikaški stil citiranja (17. izdanje)

Flanigan, Eileen. Process Improvement: Enhancing Your Organization's Effectiveness. Menlo Park, Calif.: Crisp, 1995.

MLA način citiranja (9. izdanje)

Flanigan, Eileen. Process Improvement: Enhancing Your Organization's Effectiveness. Crisp, 1995.