Flanigan, E. (1995). Process improvement: Enhancing your organization's effectiveness. Crisp.
Citación estilo ChicagoFlanigan, Eileen. Process Improvement: Enhancing Your Organization's Effectiveness. Menlo Park, Calif.: Crisp, 1995.
Cita MLAFlanigan, Eileen. Process Improvement: Enhancing Your Organization's Effectiveness. Crisp, 1995.
Warning: These citations may not always be 100% accurate.