Flanigan, E. (1995). Process improvement: Enhancing your organization's effectiveness. Crisp.
Style de citation Chicago (17e éd.)Flanigan, Eileen. Process Improvement: Enhancing Your Organization's Effectiveness. Menlo Park, Calif.: Crisp, 1995.
Style de citation MLA (9e éd.)Flanigan, Eileen. Process Improvement: Enhancing Your Organization's Effectiveness. Crisp, 1995.
Attention : ces citations peuvent ne pas être correctes à 100%.