Cita APA (7th ed.)

Flanigan, E. (1995). Process improvement: Enhancing your organization's effectiveness. Crisp.

Cita Chicago (17th ed.)

Flanigan, Eileen. Process Improvement: Enhancing Your Organization's Effectiveness. Menlo Park, Calif.: Crisp, 1995.

Cita MLA (9th ed.)

Flanigan, Eileen. Process Improvement: Enhancing Your Organization's Effectiveness. Crisp, 1995.