Patterson, J. G. (1996). Benchmarking basics: Looking for a better way. Crisp Publications.
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Citação norma Chicago
Patterson, James G. Benchmarking Basics: Looking for a Better Way. Menlo Park, Calif.: Crisp Publications, 1996.
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Citação norma MLA
Patterson, James G. Benchmarking Basics: Looking for a Better Way. Crisp Publications, 1996.
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Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.