New service paradigms AMA SERVSIG Conference 2003 /
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| Corporate Author: | |
|---|---|
| Other Authors: | , |
| Format: | Electronic eBook |
| Language: | English |
| Published: |
[Bradford, England] :
Emerald Group Pub.,
2004.
|
| Series: | Managing service quality ;
v. 14, no. 2/3, 2004. |
| Subjects: | |
| Online Access: | An electronic book accessible through the World Wide Web; click to view |
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Service recovery and service continuity
The customer-driven company : moving from talk to action /
