Gerson, R. F. (1993). Measuring customer satisfaction. Crisp Publications.
Successfully copied to clipboard
Copying to clipboard failed
Citação norma Chicago
Gerson, Richard F. Measuring Customer Satisfaction. Menlo Park, Calif.: Crisp Publications, 1993.
Successfully copied to clipboard
Copying to clipboard failed
Citação norma MLA
Gerson, Richard F. Measuring Customer Satisfaction. Crisp Publications, 1993.
Successfully copied to clipboard
Copying to clipboard failed
Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.