Innovation and quality improvement in service organizations
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Corporate Author: | ebrary, Inc |
---|---|
Other Authors: | Chapman, R. L. (Ross L.), Dean, Alison M. |
Format: | Electronic eBook |
Language: | English |
Published: |
Bradford, England :
Emerald Group Publishing,
c2002.
|
Series: | Managing service quality ;
v.12, no. 6 |
Subjects: | |
Online Access: | An electronic book accessible through the World Wide Web; click to view |
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