APA citiranje
ebrary, Inc, & Tax, S. (2003). Service quality: A global perspective. Emerald Group Publishing.
Chicago Style (17th ed.) Citation
ebrary, Inc, and Steve Tax. Service Quality: A Global Perspective. Bradford, England: Emerald Group Publishing, 2003.
MLA citiranje
ebrary, Inc, and Steve Tax. Service Quality: A Global Perspective. Emerald Group Publishing, 2003.
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