APA (7. basım) Alıntı

ebrary, Inc, & Tax, S. (2003). Service quality: Crossing boundaries. Emerald Group Publishing.

Chicago Style (17. basım) Atıf

ebrary, Inc, ve Steve Tax. Service Quality: Crossing Boundaries. Bradford, England: Emerald Group Publishing, 2003.

MLA (9th ed.) Atıf

ebrary, Inc, ve Steve Tax. Service Quality: Crossing Boundaries. Emerald Group Publishing, 2003.