APA-ийн эшлэл(7 дахь хэвлэлт)

ebrary, Inc, & Tax, S. (2003). Service quality: Crossing boundaries. Emerald Group Publishing.

Чикаго-гийн эшлэл (17 дахь хэвлэлт)

ebrary, Inc, ба Steve Tax. Service Quality: Crossing Boundaries. Bradford, England: Emerald Group Publishing, 2003.

MLA -ийн эшлэл (9 дэх хэвлэлт)

ebrary, Inc, ба Steve Tax. Service Quality: Crossing Boundaries. Emerald Group Publishing, 2003.