APA način citiranja (7. izdanje)

ebrary, Inc, & Tax, S. (2003). Service quality: Crossing boundaries. Emerald Group Publishing.

Čikaški stil citiranja (17. izdanje)

ebrary, Inc, i Steve Tax. Service Quality: Crossing Boundaries. Bradford, England: Emerald Group Publishing, 2003.

MLA način citiranja (9. izdanje)

ebrary, Inc, i Steve Tax. Service Quality: Crossing Boundaries. Emerald Group Publishing, 2003.