Cita APA

ebrary, Inc, & Tax, S. (2003). Service quality: Crossing boundaries. Emerald Group Publishing.

Citación estilo Chicago

ebrary, Inc, and Steve Tax. Service Quality: Crossing Boundaries. Bradford, England: Emerald Group Publishing, 2003.

Cita MLA

ebrary, Inc, and Steve Tax. Service Quality: Crossing Boundaries. Emerald Group Publishing, 2003.

Warning: These citations may not always be 100% accurate.