Style de citation APA (7e éd.)

ebrary, Inc, & Tax, S. (2003). Service quality: Crossing boundaries. Emerald Group Publishing.

Style de citation Chicago (17e éd.)

ebrary, Inc, et Steve Tax. Service Quality: Crossing Boundaries. Bradford, England: Emerald Group Publishing, 2003.

Style de citation MLA (9e éd.)

ebrary, Inc, et Steve Tax. Service Quality: Crossing Boundaries. Emerald Group Publishing, 2003.