Cita APA (7th ed.)

ebrary, Inc, & Tax, S. (2003). Service quality: Crossing boundaries. Emerald Group Publishing.

Cita Chicago (17th ed.)

ebrary, Inc, i Steve Tax. Service Quality: Crossing Boundaries. Bradford, England: Emerald Group Publishing, 2003.

Cita MLA (9th ed.)

ebrary, Inc, i Steve Tax. Service Quality: Crossing Boundaries. Emerald Group Publishing, 2003.