APA (7e ed.) Bronvermelding
Ladd, E. C., & Bowman, K. H. (1998). What's wrong: A survey of American satisfaction and complaint. AEI Press ; Roper Center for Public Opinion Research.
Chicago (17e ed.) Bronvermelding
Ladd, Everett Carll, en Karlyn H. Bowman. What's Wrong: A Survey of American Satisfaction and Complaint. Washington, D.C. : Storrs, Conn.: AEI Press ; Roper Center for Public Opinion Research, 1998.
MLA (9e ed.) Bronvermelding
Ladd, Everett Carll, en Karlyn H. Bowman. What's Wrong: A Survey of American Satisfaction and Complaint. AEI Press ; Roper Center for Public Opinion Research, 1998.
Let op: Deze citaties zijn niet altijd 100% accuraat.