Mitroff, I. I., & Anagnos, G. (2001). Managing crisis before they happen: What every executive and manager needs to know about crisis management. AMACOM.
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Citação norma Chicago
Mitroff, Ian I., and Gus Anagnos. Managing Crisis Before They Happen: What Every Executive and Manager Needs to Know About Crisis Management. New York: AMACOM, 2001.
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Citação norma MLA
Mitroff, Ian I., and Gus Anagnos. Managing Crisis Before They Happen: What Every Executive and Manager Needs to Know About Crisis Management. AMACOM, 2001.
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Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.