APA (7th ed.) Citation
Neu, C. R., Anderson, R. H., & Bikson, T. K. (1999). Sending your government a message: E-mail communication between citizens and government. RAND.
Chicago Style (17th ed.) Citation
Neu, C. R., Robert H. Anderson, and Tora K. Bikson. Sending Your Government a Message: E-mail Communication Between Citizens and Government. Santa Monica, CA: RAND, 1999.
MLA (9th ed.) Citation
Neu, C. R., et al. Sending Your Government a Message: E-mail Communication Between Citizens and Government. RAND, 1999.
Warning: These citations may not always be 100% accurate.