APA način citiranja (7. izdanje)
Wbben, M. (2009). Analytical CRM: Developing and Maintaining Profitable Customer Relationships in Non-Contractual Settings. Gabler. https://doi.org/10.1007/978-3-8349-8121-9
Čikaški stil citiranja (17. izdanje)
Wbben, Markus. Analytical CRM: Developing and Maintaining Profitable Customer Relationships in Non-Contractual Settings. Wiesbaden: Gabler, 2009. https://doi.org/10.1007/978-3-8349-8121-9.
MLA način citiranja (9. izdanje)
Wbben, Markus. Analytical CRM: Developing and Maintaining Profitable Customer Relationships in Non-Contractual Settings. Gabler, 2009. https://doi.org/10.1007/978-3-8349-8121-9.
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