APA-referens (7:e uppl.)
Paluch, S. (2012). Remote Service Technology Perception and its Impact on Customer-Provider Relationships: An Empirical Exploratory Study in a B-to-B-setting. Gabler Verlag. https://doi.org/10.1007/978-3-8349-6936-1
Chicago-referens (17:e uppl.)
Paluch, Stefanie. Remote Service Technology Perception and Its Impact on Customer-Provider Relationships: An Empirical Exploratory Study in a B-to-B-setting. Wiesbaden: Gabler Verlag, 2012. https://doi.org/10.1007/978-3-8349-6936-1.
MLA-referens (9:e uppl.)
Paluch, Stefanie. Remote Service Technology Perception and Its Impact on Customer-Provider Relationships: An Empirical Exploratory Study in a B-to-B-setting. Gabler Verlag, 2012. https://doi.org/10.1007/978-3-8349-6936-1.
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