Chiarini, A. (2012). From Total Quality Control to Lean Six Sigma: Evolution of the Most Important Management Systems for the Excellence. Springer Milan. https://doi.org/10.1007/978-88-470-2658-2
Citação norma ChicagoChiarini, Andrea. From Total Quality Control to Lean Six Sigma: Evolution of the Most Important Management Systems for the Excellence. Milano: Springer Milan, 2012. https://doi.org/10.1007/978-88-470-2658-2.
Citação norma MLAChiarini, Andrea. From Total Quality Control to Lean Six Sigma: Evolution of the Most Important Management Systems for the Excellence. Springer Milan, 2012. https://doi.org/10.1007/978-88-470-2658-2.
Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.