Ebert, T. (2009). Trust as the Key to Loyalty in Business-to-Consumer Exchanges: Trust Building Measures in the Banking Industry. Gabler. https://doi.org/10.1007/978-3-8349-8307-7
Trích dẫn kiểu Chicago (xuất bản lần thứ 7)Ebert, Tara. Trust as the Key to Loyalty in Business-to-Consumer Exchanges: Trust Building Measures in the Banking Industry. Wiesbaden: Gabler, 2009. https://doi.org/10.1007/978-3-8349-8307-7.
Trích dẫn kiểu MLA (xuất bản lần thứ 9)Ebert, Tara. Trust as the Key to Loyalty in Business-to-Consumer Exchanges: Trust Building Measures in the Banking Industry. Gabler, 2009. https://doi.org/10.1007/978-3-8349-8307-7.
Cảnh báo: Các trích dẫn này có thể không phải lúc nào cũng chính xác 100%.