Ebert, T. (2009). Trust as the Key to Loyalty in Business-to-Consumer Exchanges: Trust Building Measures in the Banking Industry. Gabler. https://doi.org/10.1007/978-3-8349-8307-7
Chicago (17e ed.) BronvermeldingEbert, Tara. Trust as the Key to Loyalty in Business-to-Consumer Exchanges: Trust Building Measures in the Banking Industry. Wiesbaden: Gabler, 2009. https://doi.org/10.1007/978-3-8349-8307-7.
MLA (9e ed.) BronvermeldingEbert, Tara. Trust as the Key to Loyalty in Business-to-Consumer Exchanges: Trust Building Measures in the Banking Industry. Gabler, 2009. https://doi.org/10.1007/978-3-8349-8307-7.
Let op: Deze citaties zijn niet altijd 100% accuraat.