Citação norma APA
Wilde, S. (2011). Customer Knowledge Management: Improving Customer Relationship through Knowledge Application. Springer Berlin Heidelberg. https://doi.org/10.1007/978-3-642-16475-0
Citação norma Chicago
Wilde, Silvio. Customer Knowledge Management: Improving Customer Relationship Through Knowledge Application. Berlin, Heidelberg: Springer Berlin Heidelberg, 2011. https://doi.org/10.1007/978-3-642-16475-0.
Citação norma MLA
Wilde, Silvio. Customer Knowledge Management: Improving Customer Relationship Through Knowledge Application. Springer Berlin Heidelberg, 2011. https://doi.org/10.1007/978-3-642-16475-0.
Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.