Brocke, J. v., & Rosemann, M. (2010). Handbook on Business Process Management 1: Introduction, Methods, and Information Systems. Springer Berlin Heidelberg. https://doi.org/10.1007/978-3-642-00416-2
Citação norma ChicagoBrocke, Jan vom, and Michael Rosemann. Handbook on Business Process Management 1: Introduction, Methods, and Information Systems. Berlin, Heidelberg: Springer Berlin Heidelberg, 2010. https://doi.org/10.1007/978-3-642-00416-2.
Citação norma MLABrocke, Jan vom, and Michael Rosemann. Handbook on Business Process Management 1: Introduction, Methods, and Information Systems. Springer Berlin Heidelberg, 2010. https://doi.org/10.1007/978-3-642-00416-2.
Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.