Tohutoro APA (7th ed.)
Macaulay, L. A., Miles, I., Wilby, J., Tan, Y. L., Zhao, L., & Theodoulidis, B. (2012). Case Studies in Service Innovation. Springer New York. https://doi.org/10.1007/978-1-4614-1972-3
Tohutoru Kātū Chicago (17th ed.)
Macaulay, Linda A., Ian Miles, Jennifer Wilby, Yin Leng Tan, Liping Zhao, me Babis Theodoulidis. Case Studies in Service Innovation. New York, NY: Springer New York, 2012. https://doi.org/10.1007/978-1-4614-1972-3.
Tohutoro MLA (9th ed.)
Macaulay, Linda A., et al. Case Studies in Service Innovation. Springer New York, 2012. https://doi.org/10.1007/978-1-4614-1972-3.
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