Cita APA (7a ed.)
Demirkan, H., Spohrer, J. C., & Krishna, V. (2011). The Science of Service Systems. Springer US. https://doi.org/10.1007/978-1-4419-8270-4
Cita Chicago Style (17a ed.)
Demirkan, Haluk, James C. Spohrer, y Vikas Krishna. The Science of Service Systems. Boston, MA: Springer US, 2011. https://doi.org/10.1007/978-1-4419-8270-4.
Cita MLA (9a ed.)
Demirkan, Haluk, et al. The Science of Service Systems. Springer US, 2011. https://doi.org/10.1007/978-1-4419-8270-4.
Precaución: Estas citas no son 100% exactas.