Customer Satisfaction Evaluation Methods for Measuring and Implementing Service Quality /
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Main Author: | Grigoroudis, Evangelos |
---|---|
Corporate Author: | SpringerLink (Online service) |
Other Authors: | Siskos, Yannis |
Format: | Electronic eBook |
Language: | English |
Published: |
Boston, MA :
Springer US,
2010.
|
Series: | International Series in Operations Research & Management Science,
139 |
Subjects: | |
Online Access: | http://dx.doi.org/10.1007/978-1-4419-1640-2 |
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